FAQs

Payment Methods

Q: What forms of payment do you accept?
A: We accept major credit and debit cards, including:

• Visa

• MasterCard

• American Express

These options ensure a secure and convenient checkout process.

Placing an Order

Q: How do I place an order on GMWNG?
A: Simply follow these steps:

1. Browse our catalog and add your selected items to the shopping cart.

2. Proceed to checkout and provide your shipping and payment details.

3. Review your order summary and click “Place Order” to complete the purchase.

Order Modifications

Q: Can I cancel or change my order after it has been placed?
A: Please contact our customer service team as soon as possible at service@gmwng.com. While we strive for fast order processing, cancellations or modifications may not be possible once the order has been shipped.

Order Tracking

Q: How can I track my order?

A: Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number on the carrier’s official website to monitor your shipment.

International Shipping

Q: Does GMWNG ship internationally?
A: Yes, we offer international shipping to most countries. Shipping rates and delivery timelines will vary by destination and are displayed during the checkout process.

Return & Exchange Policy

Q: What is your return policy?
A: We accept returns or exchanges for unused and undamaged items in original packaging. Requests must be submitted within 7 days of delivery. Please note that customized items may not be eligible for return unless they are damaged or defective.

Initiating a Return or Exchange

Q: How do I begin the return or exchange process?
A: Please email service@gmwng.com with your order number and reason for return or exchange. Our team will provide detailed instructions and return information.

Refund Timeframe

Q: How long will it take to receive my refund?
A: After receiving and inspecting your return, we will process your refund within 1–10 business days. Refund timing may vary depending on your payment provider.

Product & Sizing Assistance

Q: Can I get help choosing the right size or product?
A: Absolutely. Our customer service team is happy to provide product specifications, size guidance, or answer any other inquiries you may have before placing an order.

Customer Support

Q: How can I contact GMWNG’s customer service?
A: For any questions or assistance, please reach out via email at service@gmwng.com. We are committed to providing timely and helpful support.